Operations
Examining the role of operations

Business Process Reengineering
Examining the impact of reengineered processes

Modelling Design and Mapping
Examining the benefits of model design and mapping

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How do you measure the success of service oriented operations?

1. We have not implemented any measurements.
2. We measure success of service oriented operations through customer surveys and KPIs.
3. We measure success of service oriented operations by quantifying customer satisfaction, customer loyalty and linked financial metrics.

Q. How do you collect information on existing processes?

1. We have a rudimentary list of procedures and activities.
2. We have a detailed procedure and process log.
3. We use advanced tools to measure and track performance metrics.

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
oxera	How-are-Italian-consumers-reacting-to-COVID-19-1.pdf
lek	L.E.K._INT_Misperceptions_About_Supply_Chain_Success_Inside_the_Great_Wall.pdf
infosys	making-automation-intelligent.pdf
pearlmeyer	fact-sheet-director-compensation-advisory-services (board)-10.2020.pdf
deloitte	gx-operations-supply-chain-talent-of-the-future-042815.pdf
pwc	pwc-the-health-insurer-of-the-future-chartpack.pdf
rhrinternationalconsultants	Harvard_Business_Review_How_the_Most_Successful_Teams_Bridge_the_Strategy_Execution_Gap_Nov2017.01.pdf
kpmg	covid-19-governmentmeasures-newsletter-july.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.