Automation and Real-Time Reporting for Service Management

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WHAT IS IT ABOUT?

As corporate world evolves, companies are taking advantage of technology to manage services faster and more efficiently. This questionnaire explores how technology empowers service management in real-time reporting and dashboard transactions.

SKU: 71d7e7d7-f858-4e12-80bd-2071a5349a37 Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The IT Department that needs to understand the cost efficiency of automated management processes.
  • The Operations Manager who is interested in optimizing team performance by understanding how tooling can optimize resources.
  • The Communications Manager looking for a thoughtful way to inform customers on the real-time status of projects/services.
  • The Finance Manager that needs to present company metrics in an engaging way.
  • The Human Resources Manager that seeks out ways to empower employees through technology.
Error Handling
This topic examines the impact of errors in service management and automation

Dashboard Transactions
This topic covers the advantages of digitizing service management via dashboard transactions

Real Time Reporting
This topic highlights the value of providing real time data to improve reporting outcomes

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What processes take place for monitoring unhandled errors?
  1. We do not monitor unhandled errors.
  2. We monitor unhandled errors using ad-hoc methods.
  3. We have a comprehensive error-handling system in place that regularly identifies and records unhandled errors.

Q. What have you automated for dashboard management?
  1. Nothing
  2. Manual processes to track key data
  3. Automated processes with real-time reporting
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
mckinseydiscovering better ways of working.pdf
oliverwymanEducation_In_The_New_Normal.pdf
kpmgthe-ciso-of-the-future.pdf
prmaconsultingDo-US-payers-really-care-about-manufacturer-developed-economic-models.pdf
pearlmeyeruk-corporate-governance-reforms-more-regulations-executive-pay-uk.pdf
oxeraOxera-response-to-Ofwat-competition-law-guidance-consultation_Jan2017.pdf.pdf
gartnerunlocking-growth-through-leadership-commitment-to-innovation.pdf
oxeraEuropean-telecoms-regulation_1.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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