Corporate Efficiency through SLAs and Quality Assurance
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WHAT IS IT ABOUT?
Does your company need to reach optimum efficiency? Learn how to use service level agreements, technology, auditing, performance reports, and quality assurance to assess corporate performance and discover the best root cause and corrective action solutions.
- The procurement department that needs to convince top-level managers about the opportunity of carefully managed projects that use SLAs.
- The risk management officer looking for ways to leverage technology for better risk mitigation.
- The HR director who is interested in helping their team by identifying trends in company performance reports.
- The customer services manager seeking to understand quality assurance benchmarks and best practices.
- The IT technician searching for methods of root cause analysis to reduce crisis times and lessen potential damage.
Service Level Agreements SLAs
Structuring projects within fixed parameters
Technology
Leveraging advances for greater efficiency
Auditing
Checking results from multiple angles
Quality Assurance
Gauging performance in measurable terms
Structuring projects within fixed parameters
Technology
Leveraging advances for greater efficiency
Auditing
Checking results from multiple angles
Quality Assurance
Gauging performance in measurable terms
As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. What have you done to ensure the benefits of SLAs?
Q. What do you do to identify risks related to technology?
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. What have you done to ensure the benefits of SLAs?
- We have not incorporated any SLAs.
- We have a basic SLA outlining main expectations.
- We have a fully formalized and documented SLA process that we monitor regularly.
Q. What do you do to identify risks related to technology?
- We rely on intuition and industry news
- We use basic tools that are designed to detect weaknesses
- We conduct detailed risk assessments with research into data security, automation, integration and risk analysis
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
| NAME | TITLE PAPER |
|---|---|
| infosys | dynamicsofs-solution.pdf |
| pwc | pwc-smart-clothing-design-pre-and-post-assessment.pdf |
| lek | LEK_1640_Strategy Activation_Web_Final.pdf |
| deloitte | gx-2017-media-and-entertainment-industry-outlook.pdf |
| pearlmeyer | pearl-meyer-point-communicating-compensation-banking-edition.pdf |
| mckinsey | upward_mobility_the_future_of_chinas_premium_car_market.pdf |
| deloitte | gx-cfo-insights-strategist-cfo-111814.pdf |
| protiviti | board-perspectives-risk-oversight-issue124-strategic-resilience-protiviti.pdf |
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
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