Corporate Efficiency through SLAs and Quality Assurance
WHAT IS IT ABOUT?
Does your company need to reach optimum efficiency? Learn how to use service level agreements, technology, auditing, performance reports, and quality assurance to assess corporate performance and discover the best root cause and corrective action solutions.
- The procurement department that needs to convince top-level managers about the opportunity of carefully managed projects that use SLAs.
- The risk management officer looking for ways to leverage technology for better risk mitigation.
- The HR director who is interested in helping their team by identifying trends in company performance reports.
- The customer services manager seeking to understand quality assurance benchmarks and best practices.
- The IT technician searching for methods of root cause analysis to reduce crisis times and lessen potential damage.
Structuring projects within fixed parameters
Leveraging advances for greater efficiency
Checking results from multiple angles
Gauging performance in measurable terms
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Q. What have you done to ensure the benefits of SLAs?
- We have not incorporated any SLAs.
- We have a basic SLA outlining main expectations.
- We have a fully formalized and documented SLA process that we monitor regularly.
Q. What do you do to identify risks related to technology?
- We rely on intuition and industry news
- We use basic tools that are designed to detect weaknesses
- We conduct detailed risk assessments with research into data security, automation, integration and risk analysis
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.