Crisis Management in Tourism Operations

Original price was: € 199,00.Current price is: € 0,00.


Learn how to successfully prepare and respond to crises with a detailed analysis of the risks and emergency preparedness needed in the tourism industry.

SKU: 61982357-d59b-400d-822e-808c60974f45 Category: Tags: , , , ,
Available in: English, Dutch, French, German, Spanish
  • The risk management department that needs to assess potential hazards and develop strategies for emergency responses.
  • The operations department that needs to create plans to ensure emergency situations are handled efficiently.
  • The crisis management team that needs to plan and coordinate the implementation of prevention methods.
  • The emergency preparation team that needs to evaluate operational performance and identify areas for improvement.
  • The tourism sector manager who is interested in helping its employees understand the importance of crisis management.
Risk Assessment
Analyzing risks associated with emergencies

Optimizing operations during crises

Crisis Recovery
Mitigating damages and getting back to normal

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What processes have you implemented to identify potential hazards?
  1. We do not have any processes for identifying potential hazards.
  2. We conduct regular risk assessments to identify potential hazards.
  3. We use digital software tools to monitor and automate the identification of new potential hazards.

Q. What processes have you implemented to ensure Service Continuity?
  1. We haven't implemented any processes
  2. We have basic manual processes in place
  3. We have a fully automated approach
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
oliverwyman14-16_AM_2014_Customer Experience.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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