Personalization
personalize the customer experience

Individual
empower employees to own their data

Data ownership
let people take control of their data

Transformation
transform your business with digital transformation

Cracking
crack the code on privacy and security for GDPR compliance

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How is customer knowledge used to tailor the customer experience?

1. Not
2. A form or a questionnaire are used to determine customers' preferences
3. Knowledge of customer and markets is actively gathered in order to give an individual offer and experience

Q. How does your organization collect customer feedback?

1. Not OR there is a manual process with ad hoc questions at the back
2. We use formal tools (questionnaire or discussion) with a back-and-forth communication with customers/clients
3. We have formal tools AND a closed feedback loop with which we can respond quickly to changing customer needs

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
oliverwyman	the-chinese-retail-revolution-is-headed_west.pdf
mckinsey	The-COVID-19-recovery-will-be-digital-A-plan-for-the-first-90-days-vF.pdf
jimobriencsr	Case Study - Mitsubishi.pdf
rhrinternationalconsultants	Executive Integration Stumbling to the Top.pdf
infosys	offshore-forrester-report-aug04.pdf
oxera	Will-distribution-network-operators-invest_1.pdf
infosys	implementing-hosted-order.pdf
bwbconsulting	NTH2156.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.