Data ownership and privacy in the digital age
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WHAT IS IT ABOUT?
Data is the new gold in the digital world. Privacy and consent are the new challenges. GDPR sets new rules and the paradox of personalization and individual data is yet to be cracked. Use these insights to design your own strategy and find a way to avoid the data paradox.
- The CIO who requires a strategic view on data and privacy.
- The CISO who wants to upgrade the data ecosystem in the organization.
- The compliance officer who wants to strategically address GDPR.
- The Chief of Human Resources who wants to take a stand in favour of the employees.
- The small business owner who wants to upgrade the handling of privacy issues.
Personalization
personalize the customer experience
Individual
empower employees to own their data
Data ownership
let people take control of their data
Transformation
transform your business with digital transformation
Cracking
crack the code on privacy and security for GDPR compliance
personalize the customer experience
Individual
empower employees to own their data
Data ownership
let people take control of their data
Transformation
transform your business with digital transformation
Cracking
crack the code on privacy and security for GDPR compliance
As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. How is customer knowledge used to tailor the customer experience?
Q. How does your organization collect customer feedback?
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. How is customer knowledge used to tailor the customer experience?
- Not
- A form or a questionnaire are used to determine customers' preferences
- Knowledge of customer and markets is actively gathered in order to give an individual offer and experience
Q. How does your organization collect customer feedback?
- Not OR there is a manual process with ad hoc questions at the back
- We use formal tools (questionnaire or discussion) with a back-and-forth communication with customers/clients
- We have formal tools AND a closed feedback loop with which we can respond quickly to changing customer needs
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAME | TITLE PAPER |
---|---|
oliverwyman | the-chinese-retail-revolution-is-headed_west.pdf |
mckinsey | The-COVID-19-recovery-will-be-digital-A-plan-for-the-first-90-days-vF.pdf |
jimobriencsr | Case Study - Mitsubishi.pdf |
rhrinternationalconsultants | Executive Integration Stumbling to the Top.pdf |
infosys | offshore-forrester-report-aug04.pdf |
oxera | Will-distribution-network-operators-invest_1.pdf |
infosys | implementing-hosted-order.pdf |
bwbconsulting | NTH2156.pdf |
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
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