Flight Disruption Management – The Cost of Delays and Cancellations for the Corporate World



Explore the effects of flight disruptions on the corporate world. This survey examines how delays, cancellations and diversions affect business performance, customer engagement, staff costs and more.

SKU: 4f3c327d-d9c8-4a01-9767-52c9bef04761 Category: Tags: , , , ,
Available in: English, Dutch, French, German, Spanish
  • The senior executive responsible for making decisions about how best to manage disruption
  • The operational manager in charge of responding to fluctuations in demand
  • The finance director looking to save money where possible
  • The customer service director aiming to improve customer experience
  • The HR manager seeking ways to promote employee wellbeing
Costs of Delays
Estimating economic losses

Responses to Disruptions
Taking appropriate corrective action

Staff Impact
Measuring morale and job satisfaction

Industry Practices
Ensuring adherence to regulations

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How do you mitigate Financial burden of delays?
  1. We do not track our expenses associated with delay events.
  2. We track basic financial burdens but have no plan for improvement.
  3. We have a fully formalized process to identify and mitigate delay costs.

Q. How have you alerted affected customers?
  1. We have not alerted them.
  2. We sent email notifications.
  3. We developed custom notification messages and automated response protocols.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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