Improving Insurance Satisfaction through Training and Retention
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WHAT IS IT ABOUT?
Are you looking to improve the satisfaction of your customers in relation to insurance services? Take this questionnaire to understand how improved customer service, training and retention can help.
- The customer service department that needs to convince upper management about the importance of customer satisfaction.
- The marketing team that wants to increase retention rates and strengthen customer relationships.
- The sales team that wants to gain a better understanding of customer preferences.
- The training department that needs to find new ways to educate employees on customer service best practices.
- The retention manager who is interested in helping his team understand how customer service affects long-term success.
Customer Service
Understanding customer needs
Selling
Tapping into customer needs
Retention
Maintaining trust
Understanding customer needs
Selling
Tapping into customer needs
Retention
Maintaining trust
As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. What have you done to analyze customer feedback?
Q. How have you used customer data?
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. What have you done to analyze customer feedback?
- Nothing.
- Collected surveys and conducted interviews.
- Deployed NPS and conducted A/B testing.
Q. How have you used customer data?
- We have not yet used customer data.
- We track basic customer demographic and purchasing patterns.
- We utilize AI machine learning to quickly segment our customers into strategic groups.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
| NAME | TITLE PAPER |
|---|---|
| lek | 2051-Healthy-Food-Claims.pdf |
| kpmg | Insurance-regulation-in-iraq.pdf |
| infosys | open-data-center-alliance-member.pdf |
| fticonsulting | economics-film-changing-dynamics-covid-19-world.pdf |
| pwc | pwc-sales-and-marketing-excellence.pdf |
| mlmgroup | 2023-sustainability-and-social-mobility-plan.pdf |
| gartner | defining-the-scope-of-fpa-analytics-support.pdf |
| oliverwyman | OW-Healt-Innovation-Summit-2017-Jo-Ann-Jenkins-Reality-of-Aging.pdf |
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
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