Improving Relationship Management through Service Level Agreements
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WHAT IS IT ABOUT?
Learn how to develop and implement effective service level agreements in order to maximize corporate relationships with vendors and stakeholders.
- The IT manager who is interested in up-leveling their technology infrastructure.
- The CFO who needs to convince stakeholders about the financial benefits of SLAs.
- The Risk & Compliance department that needs to ensure the highest industry standards are met.
- The Procurement team that seeks guidance on selecting the best possible vendor.
- The Governance department that requires up-to-date procurement protocols.
Service Level Agreements
Leveraging contractual obligations
Technology
Optimizing systems capabilities
Vendor Management
Establishing business relationships
Governance Selection and Procurement
Standards and practices for success
Leveraging contractual obligations
Technology
Optimizing systems capabilities
Vendor Management
Establishing business relationships
Governance Selection and Procurement
Standards and practices for success
As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. What methods are in place for defining SLA terms?
Q. What IT infrastructure upgrades have been implemented?
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. What methods are in place for defining SLA terms?
- No methods, processes are informal
- Detailed guidelines exist for writers
- Processes have been finalized and adopted
Q. What IT infrastructure upgrades have been implemented?
- No upgrades have been implemented.
- Some basic upgrades have been implemented.
- Comprehensive upgrades have been implemented.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
| NAME | TITLE PAPER |
|---|---|
| gartner | ceo-views-on-digital-business.pdf |
| oliverwyman | OW-Healt-Innovation-Summit-2017-Jo-Ann-Jenkins-Reality-of-Aging.pdf |
| kpmg | 2019-05-kpmg-chile-advisory-ceo-outlook.pdf |
| gartner | maximizing-advertising-impact-through-retailer-partnerships-excerpt.pdf |
| lek | LEK_1619_ImportThreats_Web.pdf |
| cognizant | through-thick-and-thin-making-ai-work-in-the-real-world-codex4098.pdf |
| lek | lek-hidden_opp_new_media_myths_debunked.pdf |
| kpmg | ai-transforming-the-enterprise-broschure.pdf |
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
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