Innovation through Service Management

Original price was: € 199,00.Current price is: € 0,00.

WHAT IS IT ABOUT?

This questionnaire provides an insight into the role of service management, technology, problem solving, analysis, creativity, synthesis and evaluation in creating innovative solutions.

SKU: c767ef6a-9209-4433-b335-c445f8a51fd2 Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The chief information officer who is responsible for data collection and analysis.
  • The research and development team that need to identify new methods of problem solving.
  • The customer service manager who needs ways to reduce wait times and improve customer satisfaction.
  • The marketing team concerned with brand promotion and creative content production.
  • The financial department that needs to evaluate cost and resource allocation.
Service Management
Optimizing service performance

Technology
Leveraging contemporary tools platforms

Problem Solving
Troubleshooting and resolution

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What have you implemented to collect data for analysis?
  1. We use manual processes to record and track data.
  2. We use automated processes and analytics tools to capture data.
  3. We use predictive models and ML algorithms to uncover insights from data.

Q. What security measures have you implemented to protect your data?
  1. No security measures in place.
  2. Utilizing a basic firewall and antivirus software.
  3. Employing robust cyber resilience strategies using advanced intrusion prevention systems, SIEM, and identity and access management solutions.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
infosysdigital-consumer-study-australia.pdf
oliverwymanProcurement-Outsourcing.pdf
fminetFMI_Q3_Outlook_2020.pdf
oliverwymanOliver_Wyman_paper_The_Cornerstone_of_Financial_Crime_Prevention.pdf
pwcpwc-telecom-giant-doubles-its-size-with-an-acquisition.pdf
pwcpwc-hc-risk-and-reg-newsbrief-november-2016.pdf
cognizanthigh-velocity-supply-chains-for-perishables-a-fresher-proposition-codex1325.pdf
gartnerrisk-top-insights-2020.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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