Leveraging Microsoft Teams for Service Support and Maintenance

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WHAT IS IT ABOUT?

Discover how Microsoft Teams can help streamline service & maintenance operations – one questionnaire at a time!

SKU: 461fea64-f90e-4b85-bf82-166cbd715013 Category: Tags: , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The IT Manager who is interested in leveraging Microsoft Teams for their support services.
  • The Director of Operations in need of streamlined maintenance processes and cost-effective solutions for troubleshooting & monitoring.
  • The Senior Leadership team that needs to understand the potential opportunities and capabilities of utilizing Microsoft Teams.
  • The Security Team tasked with ensuring corporate data and system alerts remain secure.
  • The Partner Relationships Managers who are looking to expand or improve their monitoring systems.
Alerts
Identify security threats and areas for improvement

Troubleshooting
Identify causes resolve issues and develop strategies

Maintenance
Streamline operations reduce costs and increase efficiency

Monitoring
Track metrics analyze data and optimize processes

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What monitoring systems for alerts have you implemented?
  1. We haven't implemented any alert system.
  2. We have a basic monitoring system that detects potential alerts.
  3. We have a fully formalized alert system that we monitor and update regularly.

Q. What have you implemented to diagnose problems in Microsoft Teams?
  1. Manual checking of log files
  2. Graphs based on trends analysis
  3. Regular automated inspections of key components
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
pearlmeyerexecutive-pay-practices-banking-2015.pdf
infosysdata-economy.pdf
cognizantdigital-solution-increases-sales-for-company-codex4077.pdf
oliverwymanOW_MTE_2009_ShipperSourcing.pdf
fticonsultingexecutive-compensation-corporate-governance-alert.pdf
gartner345930-the-supply-chain-analytics-leaders-first-100-days.pdf
infosysoracle-cx-service-cloud.pdf
rsmusrsm_the-real-economy_june18_final.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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