Leveraging Service Level Agreements, Technology and Dispute Resolution

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WHAT IS IT ABOUT?

Former adversaries agree on a path forward using mutually-beneficial strategies and technologies. Our questionnaire explores how service level agreements, technology and dispute resolution have impacted the corporate world.

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Theme:
Available in: English, Dutch, French, German, Spanish
  • The Legal department that needs to convince senior managers about the opportunity of mediation over litigation.
  • The IT department who is interested in helping his team with alternative dispute resolution.
  • The Compliance defense team that must explore legal negotiations before resorting to arbitration.
  • The Risk Management unit that seeks clarity on the pros and cons of each type of dispute resolution.
  • The Human Resources personnel that wants to use technology to resolve disputes.
Service Level Agreements
s Exploring proactive strategies for conflict prevention

Technology
Understanding the use of emerging technologies in dispute resolution

Dispute Resolution
s Assessing methods for reaching an agreement between parties

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How do you define SLAs?
  1. We do not have an SLA defined.
  2. We have limited, informal SLA definitions.
  3. We have comprehensive, codified SLA protocols.

Q. What AI tools are used in dispute resolution?
  1. None, we need to investigate basic AI applications.
  2. We use AI algorithms and predictive analytics.
  3. We have incorporated advanced machine learning and natural language processing algorithms.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
deloittegx-cons-tech-sap-profiles-pacific-drilling-sap-hana.pdf
gartnerinsight-report-how-to-maximize-the-effectiveness-of-paid-and-organic-search-strategies-excerpt.pdf
oliverwyman20120503-City_Logistics_POV-final.pdf
mckinseyAn-integrated-perspective-on-the-future-of-mobility-article.pdf
infosysrobust-hr-service-delivery-solution.pdf
infosysariba-implementation-manufacturer.pdf
infosysdesigning-future-ready-talent.pdf
pwcpwc-chemicals-transportation-challenges-study.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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