Managing Service Management & Technology in the Corporate World



This questionnaire aims to provide better insight into how service management, technology, capacity planning, load, performance, infrastructure and optimization contribute to corporate success.

SKU: 2a9f0c31-d206-4aae-9428-3fcb90e8a607 Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The CIO who wants to stay ahead of technological trends;
  • The operations manager interested in using their resources most efficiently;
  • The IT department which needs to convince financial managers about the business value of investments in technology;
  • The software development team which is looking for ways of improving the performance of their solutions;
  • The cyber security team which requires an optimized infrastructure to protect against threats.
Service Management
Effectively managing service delivery

Leveraging innovation to drive success

Capacity Planning
Designing optimal utilization rates

Achieving peak output

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What have you done to assess user experience expectations?
  1. We haven't assessed user experience expectations yet.
  2. We have conducted basic customer surveys.
  3. We have consistently monitored user feedback through an AI-driven ML platform.

Q. What have you done to assess industry advancements?
  1. We haven't done anything.
  2. We analyze trends in the industry.
  3. We employ predictive analytics to prepare for industry changes.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
oliverwymanNYC-HLC06101-lessin interview.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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