Maximizing Efficiency in Service Management

Original price was: € 199,00.Current price is: € 0,00.

WHAT IS IT ABOUT?

Automate the corporate world with improved service management, technology and process improvement initiatives to increase quality and efficiency.

SKU: 69699b40-dba7-4c8a-9b30-3a4afc929129 Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The IT department that needs to convince upper-level managers about the opportunity of streamlining service management processes.
  • The Lean Manager who is interested in helping his team maximize efficiency while minimizing waste.
  • The Quality Assurance Director who is implementing approaches to improve customer service delivery.
  • The Operations Manager looking to become more efficient through technology and process improvements.
  • The Documentation Supervisor tasked with ensuring all appropriate records are up-to-date.
Technology
Utilizing the latest tech

Process Improvement
Refining workflow

Quality
Achieving excellence

Documentation
Capturing data

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How have you optimized Cloud Services?
  1. We have not implemented Cloud Services.
  2. We have adopted Cloud Services and have achieved a 15% cost reduction.
  3. We are using advanced automation to optimize and continually improve our Cloud Services with throughput of 25 Gbps.

Q. What methodology have you used for Root Cause Analysis?
  1. We have not made any assessment.
  2. We use basic Fault Tree Analysis (FTA).
  3. We have a fully integrated SIPOC Diagram & 5-Whys Methodology.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
qaqaa-dxdcyberl4proginsert-12oct2020_v12.pdf
pearlmeyeryes-you-can-balance-personal-motivators-and-financial-incentives-healthcare-executives.pdf
cognizanteverest-group-application-automation-peak-matrix-2019-focus-on-cognizant.pdf
sdggroupUS-Regulatory-Update-Are-We-One-Step-Closer-to-Proxy-Advisor-Reform.pdf
oliverwymanSelf-driving Freight.pdf
oliverwymanthe-impact-of-covid-19-on-wholesale-banks.pdf
infosysenterprise-collaboration.pdf
fminetc3325c_3919da3091e64130897ec94a32a34dbf.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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