Navigating Corporate SLA’s – What You Need to Know

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WHAT IS IT ABOUT?

As companies grow their technology infrastructure, they need to understand and implement Service Level Agreements. This questionnaire explores service requirements, level support, maintenance liability, and system availability.

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Theme:
Available in: English, Dutch, French, German, Spanish
  • The CIO who needs to coordinate the technology and services within an organization.
  • The CTO who is responsible for overseeing the implementation of SLAs.
  • The Risk Manager who needs to assess the potential impacts of SLAs.
  • The IT Manager who is interested in helping his team understand SLA issues.
  • The Business Owner who needs to convince stakeholders about the value of SLAs.
Service Requirements
Technical and financial restrictions

Level Support
Degrees of technical assistance

Maintenance Liability
Financial risk assessment

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What have you negotiated concerning Rights and Obligations?
  1. Nothing
  2. Terms with specific liabilities for both parties
  3. Detailed Service Level Agreements

Q. What is the scope of your warranty terms?
  1. No terms are outlined.
  2. Terms are formally communicated to customer.
  3. Detailed SLA criteria for specific scenarios is documented.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
kpmgcio-survey-2016-mit-cisr-special-report.pdf
deloittegx-tech-kinetic-enterprise-sept2017.pdf
gartner451348-mse-context-agility-reduce-tech-debt.pdf
pwcpwc-hri-customer-experience-in-new-health-economy-chartpack.pdf
infosysgenome-navigation.pdf
kpmgai-in-control.pdf
gartnercustomer-success-story_supply_chain_buying_smart_amidst_covid_19.pdf
cognizantanalytics-optimizes-transportation-equipment-use-codex3733.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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