Optimizing Service Management Through Technology
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WHAT IS IT ABOUT?
Learn how the incorporation of technology can maximize your service management efforts and increase customer satisfaction with this questionnaire.
- The IT manager who is interested in helping his team with organizing incident management efficiently.
- The CFO department that needs to convince company managers about the opportunity of investments in service technology.
- The HR director who wants to make sure employees understand the resolution protocols.
- The Operations manager who wants to prioritize customer services.
- The Executive Officer who would like to evaluate the outcomes of their escalated service requests.
Incident Management
Processes for resolving issues
Technology
Utilizing tools and systems
Service Management
Optimizing customer experiences
Evaluation
Refining processes through feedback
Processes for resolving issues
Technology
Utilizing tools and systems
Service Management
Optimizing customer experiences
Evaluation
Refining processes through feedback
As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. How do you evaluate incident management?
Q. What automation processes have you implemented?
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. How do you evaluate incident management?
- Nothing, we do not evaluate
- We have a basic evaluation plan in place
- We have a fully formalized evaluation process that we review regularly
Q. What automation processes have you implemented?
- We don't have any automation processes.
- We have implemented some basic automated tasks.
- We have a fully automated process system that utilizes AI.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
| NAME | TITLE PAPER |
|---|---|
| cognizant | modernizing-core-systems-reduces-operating-costs-codex4293.pdf |
| cognizant | The-Rise-of-DAMification.pdf |
| gartner | insight-report-effective-email-marketing-excerpt.pdf |
| oxera | Oxera-COVID19-1.pdf |
| lek | LEK_Global_Smart_Metering_2009-2010_Final.pdf |
| pwc | pwc-hri-ehrs-in-the-new-health-economy-chartpack.pdf |
| oliverwyman | ManSum_Oliver_Wyman_Commercial_Vehicles_2020_final_eng.pdf |
| oliverwyman | Cost_of_Brexit-EN-screen-v2.pdf |
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
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