Proactive Service with SLAs



Unveil how implementing proactive service mediated through service level agreements impacts your organisation’s technology, service parameters and level of support.

SKU: 19f2c580-2906-4cb1-9fd5-16acc68a7e3b Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The IT department that needs to convince stakeholders about the opportunity of using SLA-based proactive service.
  • The Operations manager who is interested in helping his team with maintaining high levels of availability.
  • The Lead Engineer who wants to accurately gauge the liability associated with maintenance services.
  • The CFO who desires to optimise service parameters for cost reduction.
  • The Security Manager who needs to understand the value of preventative maintenance.
Service Level Agreements
Understanding contractual implications

Utilising technology for service efficiency

Service Parameters
Establishing objectives and goals

Level of Support
Commitment to satisfaction

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What do you understand by Definition Types of Service Level Agreements?
  1. No, we don't have SLA definitions in place.
  2. We have a basic understanding of SLA definitions.
  3. We have a fully formalized understanding of SLA definitions that we review and update regularly.

Q. What automation optimisation techniques do you use?
  1. We have no automation optimisation techniques
  2. We have implemented Automation Optimisation frameworks
  3. We have an AI-driven Automation Optimisation workflow in place
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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