Quality Assurance and Service Management in the Corporate World

Original price was: € 199,00.Current price is: € 0,00.

WHAT IS IT ABOUT?

Does your company struggle to ensure quality control and compliance? Want to understand service management and the impact of technology? This questionnaire will help you explore these topics.

SKU: dd85720d-18a6-403c-89d6-2546c898c34c Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The marketing department that needs to convince executives about the opportunity of investing in new technologies
  • The finance manager who is interested in helping his team with informed decisions
  • The decision makers who need insights on how current technologies are impacting their operations
  • The human resources director who wants to gain a holistic understanding of how service management strategies can benefit their organization
  • The CEO who requires data-driven analysis for improved implementation and control
Service Management
Understanding best practices

Technology
Harnessing the power of technology

Quality Assurance
Evaluating performance

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What functions has technology integration enabled?
  1. Only basic automation
  2. Automation with data collection and analysis
  3. A fully automated system with predictive analytics

Q. What measures have you implemented to ensure real-time monitoring?
  1. We don't currently monitor in real-time.
  2. We use manual processes and notifications for real-time monitoring.
  3. We utilize automated systems with AI analytics for monitoring and alerting.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
oxeraThe-Post-Danmark-II-judgment.pdf.pdf
oliverwymanInjecting-digital-into-automakers-organizations.pdf
oliverwymanAutomation-policy-brief-2018.pdf
infosysantidote-stressed-testing-teams.pdf
oliverwymanCH_1_When_Risks_Collide.pdf
infosysdigitization-field-service-operations.pdf
lekChina-Tourism-Reaching-Australias-Potential.pdf
oliverwymanAutos_Road_To_Carbon_Neutrality.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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