Service Management
Understanding best practices

Technology
Harnessing the power of technology

Quality Assurance
Evaluating performance

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What functions has technology integration enabled?

1. Only basic automation
2. Automation with data collection and analysis
3. A fully automated system with predictive analytics

Q. What measures have you implemented to ensure real-time monitoring?

1. We don't currently monitor in real-time.
2. We use manual processes and notifications for real-time monitoring.
3. We utilize automated systems with AI analytics for monitoring and alerting.

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
oxera	The-Post-Danmark-II-judgment.pdf.pdf
oliverwyman	Injecting-digital-into-automakers-organizations.pdf
oliverwyman	Automation-policy-brief-2018.pdf
infosys	antidote-stressed-testing-teams.pdf
oliverwyman	CH_1_When_Risks_Collide.pdf
infosys	digitization-field-service-operations.pdf
lek	China-Tourism-Reaching-Australias-Potential.pdf
oliverwyman	Autos_Road_To_Carbon_Neutrality.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.