Banking Services
Assessing banking products and services

Relations Quality
Assessing customer service quality

Expectation Outcomes
Evaluating customer relationship expectations

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How do you measure usability?

1. We don't measure usability.
2. We measure based on our own experiences.
3. We measure based on user feedback and usage data.

Q. What actions have you taken to improve responsiveness?

1. We have not implemented anything yet.
2. We have taken some initial steps such as having regular check-ins.
3. We have implemented a formal communication process with SLAs.

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
cognizant	healthy-data-that-means-reliable-defensible-accessible-codex4361.pdf
oxera	The-risks-of-using-algorithms-in-business-demystifying-AI.pdf
kpmg	gx-careers-local-perspective-global-impact.pdf
bwbconsulting	NTT2562.pdf
fticonsulting	fti-consulting-gdpr-countdown-may-2018.pdf
boozallen	future-of-enterprise-architecture.pdf
bcg	The_Infrastructure_Needs_of_the_Digital_Economy_Mar_2015_tcm9-61251.pdf
kpmg	gx-cons-tech-energy-efficient-memory-computing-sap-hana.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.