Retail Fraud and Loss Prevention



Protecting profits through effective strategies for curbing theft and return policies.

SKU: 1f364a04-5d4c-43ec-ae1e-c89c18d85816 Category: Tags: , , , ,
Available in: English, Dutch, French, German, Spanish
  • The Risk Manager focused on educating staff about anti-theft measures.
  • The Operations Manager looking to institute new return policies.
  • The CFO who must assess the impact of theft on the bottom line.
  • The Human Resources Manager in charge of enforcing ethical standards.
  • The Brand Manager responsible for safeguarding the reputation of the company.
Anti Theft Strategies
Minimizing losses through proactive approaches

Return Policies
Maximizing customer satisfaction while controlling costs

Fraud Detection
Identifying suspicious activity before it leads to losses

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What have you implemented to reduce employee theft?
  1. We have not implemented any measures.
  2. We have basic written theft prevention policies and procedures.
  3. We have strictly implemented a comprehensive Anti-Theft program.

Q. What warranties do you provide to define customer expectations?
  1. We offer a basic warranty program.
  2. We established a comprehensive warranty program with specific terms and conditions.
  3. We have a customized warranty program with detailed SLAs and metrics.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
oliverwymanRestructuring the CMS Federal Reinsurance Program.pdf
oliverwymanoliver wyman_skills gap.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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