Sales Focus and Customer Success

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WHAT IS IT ABOUT?

With a competitive landscape, changeable markets, and key performance indicators in every department, it is essential to get to the heart of your customers’ needs. Keep up with the right tools. Here are some essential tips & tools for making your business selling process more effective!

  • The new sales executive who wants to get a feeling for the company's corporate culture and the sales organization.
  • The new sales manager who needs to adapt to the new political environment at the headquarters.
  • The sales director who needs to develop her team's skills and skills in a new way.
  • The sales development officer who needs to differentiate his approach from the competitors.
  • The sales person who needs to demonstrate who the future of the company is in.
Sales
how to sell

Focus
what is the best way to do it?

Success
success stories and why they work

Customer achievement
what makes a customer successful?

Partnership
who are your partners in sales?

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. Do you use social media to advertise?
  1. No
  2. I use my own social media accounts for this
  3. I have set up additional social media accounts for this purpose

Q. Do you have a social media schedule?
  1. No
  2. We plan our social media activities per week/month per 1 or 2 core activities and channels. (e.g. Facebook and Twitter)
  3. We plan our social media activities per week/month per 1 or 2 core activities and channels plus we monitor the implementation via dashboards.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
pwcpwc-board-effectiveness-a-survey-of-the-c-suite-final.pdf
cognizantthe-last-word-and-now-for-the-hard-work-codex2676.pdf
bcgThe_Lean_Advantage_in_Engineering_April_2015_tcm9-78289.pdf
oliverwyman07-A-Driverless-Future-for-Freight.pdf
kpmgdttl-analytics-advantage-infographic-072413.pdf
rsmusrsm_the-real-economy_oct18.pdf
egonzehnder1532531368-6f1a9a8b7b7f8ac20a2274948350725c.pdf
oliverwymanEUScenarios_UKMembership_OliverWymanResearch.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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