Seamless Service Level Agreements
€ 0,00
WHAT IS IT ABOUT?
Learn how technology, tracking and reporting enhance your service level management and support improvement.
- The IT department that needs to convince upper managers about the opportunity of SLA.
- The operations manager who is interested in helping his team with measuring SLA performance.
- The finance manager who wants to strategize cost savings through identifying gaps and improvements in SLA.
- The customer relations manager who looks for solutions on improving customer service quality.
- The executive director who seeks ways to motivate board members towards improvement in service levels.
Technology and SLA
Leveraging technology to enhance SLAs
Service Level Management
Managing and improving SLAs
Reporting and Measurement
Analyzing performance for improvement
Leveraging technology to enhance SLAs
Service Level Management
Managing and improving SLAs
Reporting and Measurement
Analyzing performance for improvement
As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. What have you implemented to track SLAs?
Q. What have you implemented to establish process controls?
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. What have you implemented to track SLAs?
- Nothing
- Ad-hoc tracking methods
- Automated, centralized tracking system
Q. What have you implemented to establish process controls?
- Nothing
- Basic process implementation
- Fully formalized processes
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
| NAME | TITLE PAPER |
|---|---|
| deloitte | gx-tmt-prediction-mobile-ad-blockers.pdf |
| fticonsulting | africa-booms-and-multinationals-take-notice.pdf |
| protiviti | planning_faster_close_whitepaper.pdf |
| pwc | pwc-2019-insurance-issues-insurtech.pdf |
| sdggroup | Bread-and-circuses.pdf |
| pwc | pwc-addressing-the-dfs-duo.pdf |
| lek | L.E.K._Perspective_on_the_State_of_Medicare_Advantage.pdf |
| lek | 2044-First-Biopharma-Product-Launch-in-Europe-What-It-Take.pdf |
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
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