Setting the stage for innovation and digitalization



Any industry I faced with a huge set of digitalization and automation tasks. This questionnaire considers five forces that restrain the evolution of automation and digitalization.

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Available in: English, Dutch, French, German, Spanish
  • The instructional designer who wants to make sure his or her organization gets the right learning outcome.
  • The CIO who needs to improve on her automation strategy.
  • The innovation manager who needs to integrate more technology in the innovation approach.
  • The chief technology officer that wants to enhance on innovation output.
  • The consulting partner who has been asked by her client to provide an innovation strategy.
understand the customer and what they want

track trends in technology, digitalization, and business goals

communicate with customers to identify needs and opportunities

develop new ideas that will solve problems for customers

keep up with changes in technology, digitalization, and business goals

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How are customer needs identified?
  1. Not
  2. Customer needs are generally known from previous contact points
  3. Periodically a gap analysis is performed with customers to see where customer needs match and where they don't match business goals

Q. How does customer behavior affect your customer service?
  1. We are in the process of adapting our process to customer behavior
  2. We have partly adapted our processes
  3. Customer behavior is an integral part of our service delivery
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
oliverwyman2012_OW_Category Management_ENG.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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