Identify
understand the customer and what they want

Track
track trends in technology, digitalization, and business goals

Communicate
communicate with customers to identify needs and opportunities

Innovation
develop new ideas that will solve problems for customers

Maintain
keep up with changes in technology, digitalization, and business goals

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How are customer needs identified?

1. Not
2. Customer needs are generally known from previous contact points
3. Periodically a gap analysis is performed with customers to see where customer needs match and where they don't match business goals

Q. How does customer behavior affect your customer service?

1. We are in the process of adapting our process to customer behavior
2. We have partly adapted our processes
3. Customer behavior is an integral part of our service delivery

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
kpmg	covid-19-pulse-check.pdf
bcg	BCG-Creating-Value-from-Disruption-While-Others-Disappear-Sep-2017-rev_tcm9-171653.pdf
lek	Volume_XI_Issue_1.pdf
pearlmeyer	goldenparachuteatg.pdf
infosys	digital-consumer-study-retail-australia.pdf
pearlmeyer	fact-sheet-golden-parachute-change-in-control-planning-10.2020_0.pdf
oliverwyman	2012_OW_Category Management_ENG.pdf
kpmg	co-17-01-02-in-clockspeed-capable-procurement.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.