Streamlining Service Management – The Power of Technology, Communication, Training and Processes

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WHAT IS IT ABOUT?

Discover how corporate organizations can best utilize technology, communication, training and processes to maximize the efficiency of their service management.

SKU: f87e0150-06a1-472d-8987-7461a48cd2ac Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The Operations Director who needs to better implement clarity in their service delivery;
  • The Human Resources Manager responsible for staff training;
  • The Finance Manager looking for ways to optimize costs for service departments;
  • The Communications Director in search of innovative communication tools;
  • The Quality Assurance Manager striving for continual process improvement.
Technology
Assessing impact of tech advances

Communication
Understanding communication pathways

Training
Identifying training options

Processes
Examining process effectiveness

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What have you done to ensure infrastructure security?
  1. Nothing
  2. Set up basic policies and procedures
  3. Implemented a comprehensive security framework

Q. What have you implemented for internal exchange?
  1. Nothing
  2. Manual methods for interaction
  3. Automated systems for communication
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
glgGLG_Election2020_compilation_eBook.pdf
gehealthcare09f165b854804564b84e0eb98201d9fb.pdf
infosyssales-effectiveness.pdf
pwcpwc-hri-pharmacy-of-the-future-canada.pdf
deloittegx-er-merket-reform-france.pdf
deloitteInternet-of-things-whitepaper.pdf
pearlmeyeroffshore-drilling-industry-survey-responses-changing-market-conditions.pdf
oxeraNew-generation-how-might-COVID-19-affect-reform-in-the-British-electricity-sector-2.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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