Streamlining Service Management with Technology

Original price was: € 199,00.Current price is: € 0,00.


Understand the impact that technology has on the service management sector and build a plan for success.

SKU: 7db8a5ae-11e6-4524-8af7-84dcdb0eac9e Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The IT directors that need to provide more reliable service experiences for their customers.
  • The C-level executives who are looking to enhance the data security of their operations.
  • The CEO's that want to increase the availability and responsiveness of their services.
  • The operations managers seeking to improve productivity through optimized service responses.
  • The financial executives that need to manage costs while maintaining reliability.
System Monitoring
Assessing performance requirements

Availability Optimization
Aligning strategies for better outcomes

Security Solutions
Achieving data protection

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What have you identified as operational weaknesses?
  1. We conducted informal assessments and identified some areas of deficiency.
  2. We created a comprehensive checklist to identify potential points of failure.
  3. We generated a detailed report that identified potential process breakdowns.

Q. How do you measure downtime?
  1. We don't measure downtime.
  2. We track downtime with Downtime Analysis software.
  3. We have a Service Level Agreement with predefined SLA metrics and KPIs.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
mckinseyMcKinsey Reform Center_2016 Exchange Networks_FINAL.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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