Supply chain and customer satisfaction

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WHAT IS IT ABOUT?

Supply chain has become a key, solution to the customer satisfaction issue.

  • The manager who wants to deploy a supply chain program.
  • The manager who wants to analyze the strengths and weaknesses of his supply chain.
  • The manager who needs to review his supply chain's profit and loss.
  • The manager who wants to develop a supplier relationship program.
  • The manager who wants to optimize his distribution.
Focusing
the supply chain is a series of steps

Supply
what to focus on and how to do it

Retention
how to keep people in the supply chain

Driver
what drives retention?

Chain
how does the driver affect other parts of the supply chain?

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. Do you have a (1) SWOT analysis and/or (2) Strategic Plan?
  1. Not
  2. We have a SWOT analysis OR a Strategic Plan
  3. We have both a SWOT analysis AND a Strategic Plan

Q. Have you set annual goals within this plan?
  1. No
  2. The goals are mentioned in the plan but have not been formalized.
  3. Goals have been formalized and added to the plan.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
pearlmeyerwhy-our-current-crisis-very-different-2008.pdf
cognizantdigital-fusion-life-sciences-spotlight.pdf
oliverwymanBranch Flexing - An Agile Approach to Cost Management.pdf
kpmggx-m-a-trends-lshc-infographic.pdf
kovaionKovaion-Data-Archival-Solution-v1.0-1.pdf
capgeminiUnderstanding-5G-Perspectives-on-future-technological-advancements-in-mobile.pdf
novantastreasury_management_NR.pdf
oliverwymanOW-Zogby Survey_2015_VW_031615.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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