The design and implementation of a digital consultancy organization
WHAT IS IT ABOUT?
Firms acquire new systems and technologies in order to optimize their workflows or improve their marketing strategies. But they are often not sure how and why they should bet on them. So, how to set-up a digital business model including how to link to customers’ keywords.
- The board who needs a clear account of the CIO that is to be carried out in the future.
- The managing partner whose firm has started the implementation of an enterprise digital strategy.
- The managing partner who needs to improve her firm's digital maturity by a deeper analysis of the digital landscape.
- The innovation partner who needs to provide the company with a holistic digital roadmap.
define the customer and what they want
define how you will achieve your objectives
decide on a clear vision for digital transformation
identify keywords that are relevant to your business, customers and competitors
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. Is it clear who owns the customer journey management?
- Our core customer is the owner
- We have a single owner for each customer journey
Q. How is the customer journey mapped out?
- Not or ad hoc
- Based on available information from own processes
- Based on (potentially) different sources of information and a SWOT analysis per customer segment
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
|oliverwyman||RJ2014 03_Political Risks_Ipad.pdf|
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.