Define the problem
define the customer and what they want

Strategy
define how you will achieve your objectives

Concept
decide on a clear vision for digital transformation

Customer/keyword research
identify keywords that are relevant to your business, customers and competitors

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. Is it clear who owns the customer journey management?

1. No
2. Our core customer is the owner
3. We have a single owner for each customer journey

Q. How is the customer journey mapped out?

1. Not or ad hoc
2. Based on available information from own processes
3. Based on (potentially) different sources of information and a SWOT analysis per customer segment

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
pwc	pwc-hri-clinical-trials-in-the-new-health-economy-chartpack.pdf
fticonsulting	business-partnering-from-operational-to-strategic-article.pdf
oliverwyman	RJ2014 03_Political Risks_Ipad.pdf
cognizant	evolution-of-cx-centers-and-rise-of-ai.pdf
bcg	Public-sector_checklist_0409_tcm9-243542.pdf
pearlmeyer	fact-sheet-executive-compensation-consulting-services-for-the-real-estate-industry-10.2020.pdf
lek	1958_Future_of_Autonomous_Cars_LEK_Executive_Inisghts.pdf
lek	Volume_X_Issue_4.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.