Understand the client's business
understand their industry, market and customers

Develop a plan
define how you will achieve your objectives

Execute the plan
get it done

Measure progress
track results to measure success

Celebrate success
celebrate what has been achieved and learn from mistakes

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How does your customer experience grow?

1. Not
2. Based on the feedback of customers
3. Based on customer knowledge of the customer service department and customer service officers

Q. How do you plan your customer visits?

1. No extra planning
2. The customer is contacted beforehand to arrange a suitable time period
3. The customer is contacted in advance and to find out what they want from the visit (cf. 'Transactional visits')

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
pearlmeyer	highlights-secs-last-minute-changes-stock-based-compensation-reporting-rule.pdf
gartner	three-buyer-behavior-myths-debunked-ebook.pdf
infosys	knowledge-based-engineering.pdf
infosys	infrastructure-security.pdf
cognizant	intelligent-process-automation-offerings-overview.pdf
mckinsey	MGI-Briefing-note-Navigating-a-world-of-disruption-Jan-2019.pdf
miebach	Miebach_Whitepaper_compact_Automotive_Supply_Chain_Covid-19.pdf
bcg	BCG-Fixed-Mobile-Bundles-Here-Stay-Dec-2015_tcm9-60572.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.