The Impact of Air Travel on Customers



With air travel becoming increasingly popular, it is important to understand how customers interact with the experience. This questionnaire will explore customer’s experiences in check-in, baggage handling and any resulting delays throughout their flight journey.

SKU: 478849e5-8072-468e-972b-d2a78eb14d20 Category: Tags: , , , ,
Available in: English, Dutch, French, German, Spanish
  • Corporate Executives who need to ensure high customer service standards
  • Market Research Teams looking to discover customer pain points
  • Aviation Authorities wanting to benchmark flight performance data
  • Airline Managers needing to improve operational efficiency
  • Business Travellers interested in minimizing disruption
Examining customer s check in process
Baggage Handling

Assessing customer s baggage experience
Flight Delays

Estimating impact of flight delays

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How do you ensure a smooth check-in process?
  1. We have no specific process
  2. We have a manual process
  3. We have an automated process

Q. How do you monitor the quality of service?
  1. We don't monitor quali(ty of service).
  2. We measure and track quarterly.
  3. We have established KPIs that get reported weekly.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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