Service Management
Examining implications and applications of service management

Technology
Exploring advances in technology

Documentation
Understanding types of documents needed

Storage
Assessing storage options

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How have you implemented technologies to support service management?

1. We don't use technology to manage our services.
2. We have basic technological solutions in place.
3. We utilize sophisticated technologies that enable real-time monitoring.

Q. How do you test automation tools?

1. We don't, no tests are done.
2. Tests are performed manually on an ad-hoc basis.
3. A comprehensive suite of automated tests exist and is regularly maintained and improved.

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
mckinsey	Creating_mutually_beneficial_partnerships.pdf
infosys	sales-effectiveness.pdf
lek	2124_Service-Delivery.pdf
fsg	Foundations_as_Learning_Orgs_Exercise.pdf
oxera	Autonomous-vehicles-in-transport-appraisal.pdf
oxera	Abuse-of-dominance.pdf.pdf
mckinsey	The-COVID-19-recovery-will-be-digital-A-plan-for-the-first-90-days-vF.pdf
mckinsey	Winning-the-rush-for-data-services-in-the-Middle-East-and-Africa.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.