The impact of the digitalization on tourism

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Tourist and travel agencies face important challenges for the upcoming years: the increased number of travellers, the diversification of trips and needs, the rising costs of organising trips, and the competition with the rise of a sharing economy.

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Available in: English, Dutch, French, German, Spanish
  • The CEO of a travel-related company wanting to harmonize business processes.
  • The marketing manager who needs to summarise what the company offers to their clients.
  • The innovation manager who needs to understand technologcal requirements.
  • The sales manager who wants to learn the best way to motivate his sales people.
  • The owner of a travel agency who needs to be a more professional outfit.
Setting objectives
start with the end in mind with SMART objectives

Year planning
plan the objectives throughout the year

Managing objectives
never have objectives without a review

Team structure
clear roles who does what

everyone has the information and tools to do their job

use the wisdom of the crowd to achieve things as a team

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. Is there a booking engine in place?
  1. No OR ad hoc for big events
  2. Ad hoc for big events AND recurring events (e.g. a tour)
  3. The booking engine works for all kinds of events and is used for recurring events (e.g. a tour)

Q. Are there clear objectives for the travel process?
  1. No
  2. Clear objectives exist BUT they are not realized
  3. Clear objectives AND they are realized
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
bcgBCG Reigniting Performance Feb 2014_tcm9-90832.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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