The Quality Effectiveness of ICT



Incorporating the impact of quality assurance, checks, processes and audits into ICT systems can be beneficial in both the short and long-term. This questionnaire aims to explore how these topics relate to organizational success.

SKU: 98a09c81-86c9-4789-a454-ae96b5bdeaaf Category: Tags: , , , ,
Available in: English, Dutch, French, German, Spanish
  • The HR manager interested in optimizing their team's ICT resources
  • The head of IT wanting to strengthen the convenience and reliability of their system
  • The CFO aiming to reduce costs while maintaining a high quality of work
  • The marketing executive looking to increase customer satisfaction through improved services
  • The risk management specialist needing to ensure that ICT risks are minimized and managed effectively
Quality Assurance
Examining core processes for effectiveness

Quality Checks
Evaluating system accuracy and effectiveness

Quality Processes
Maintaining performance consistency across goals

Quality Audits
Ensuring all stakeholders adhere to established requirements

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What processes have you implemented to ensure quality in process review?
  1. We conduct spot checks to ensure basic quality.
  2. We have a formalized QA system with regular audits and KPIs.
  3. We have a full-cycle IQM system that includes CTS+ reports and SLAs.

Q. How do you ensure Quality standards?
  1. We have basic checks and controls.
  2. We have a formalized system of assessments.
  3. We have a comprehensive Quality standards program.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
synpulse2018-05-23_Innovation Strategy_EN.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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