The role of analytics in consulting
WHAT IS IT ABOUT?
Consultants must steer organizations into adopting new strategies, with a blend of knowledge and strategies, and the consultant themselves are the key to digital transformation success. they must be aware of their clients’ environment, from the market and market trends, to the client’s situation, to their objectives and their understanding of the entity’s dna .
- The firm's ICT manager who wants to review his organization's it security processes
- The CIO who wants to benchmark the it processes
- The managing partner preparing for the firm's offsite
understanding your services
what is the data and why do you need it?
how can you get a handle on all of this information?
what does the customer really want?
where are we now, where are we going and how do we know?
After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..
Q. How does your company build on customer experiences?
- We don't have anything in place yet
- For some customers we capture their experiences and ask for feedback
- We actively ask the customer for their opinion when something goes wrong; we also regularly contact customers to ask for their opinions
Q. How does your organization work with data?
- We don't know how to work with data in our organization
- Data is mainly stored in Excel spreadsheets
- Data is mainly stored in a custom application
If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
- Respondent profiles for a helicopter view of your audience.
- A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
- Improvement suggestions (per question) how to move from one answer to another
- Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.