Services
understanding your services

Analytics
what is the data and why do you need it?

Systems
how can you get a handle on all of this information?

Experience
what does the customer really want?

Big Data
where are we now, where are we going and how do we know?

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How does your company build on customer experiences?

1. We don't have anything in place yet
2. For some customers we capture their experiences and ask for feedback
3. We actively ask the customer for their opinion when something goes wrong; we also regularly contact customers to ask for their opinions

Q. How does your organization work with data?

1. We don't know how to work with data in our organization
2. Data is mainly stored in Excel spreadsheets
3. Data is mainly stored in a custom application

The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.

NAME	TITLE PAPER
capgemini	Back-to-the-5G-future_White-paper.pdf
oxera	Plugging-the-carbon-productivity-gap.pdf
cognizant	The-Sharing-Economy-Implications-for-Property-and-Casualty-Insurers-codex1820.pdf
bcg	BCG-A-Pharma-Playbook-for-Success-in-Southeast-Asia-Aug-2016_tcm9-60987.pdf
gehealthcare	f6715541129c446e99c4ba5a856e3a35.pdf
novantas	Novantas-Perspective-Negative-Interest-Rates-2016-CCAR-Feb-1.pdf
bwbconsulting	NTS2291.pdf
gartner	gartner-customer-success-story-it-yonghui-superstores.pdf

You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:

• Respondent profiles for a helicopter view of your audience.
• A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
• Improvement suggestions (per question) how to move from one answer to another
• Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.

This English questionnaire is also available in Dutch, French, German, and Spanish.