Understanding ITIL Governance and Service Management



The questionnaire investigates the impact of technology, principles, processes and standards of ITIL governance on corporate success.

SKU: 1e51a89d-7548-4655-8d53-c08e2a1e9411 Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The CFO who is looking to ensure their company meets the standards of ITIL governance.
  • The strategy department that needs to convince stakeholders about the value of ITIL principles.
  • The compliance manager interested in helping his team with risk management processes.
  • The operations manager responsible for service delivery initiatives.
  • The executive responsible for connecting ITIL principles integrally into the organizational culture.
Technology Impact
Examining the role of modern technology

Governance Standards
Examining the importance of compliance and regulation

Processes and Principles
Examining how to optimize ITIL processes

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What type of Infrastructure and Systems Deployment process do you have?
  1. We don't have an established process.
  2. We have a traditional process with manual execution.
  3. We use Agile methodology for deployment.

Q. What have you implemented to manage risk?
  1. No, we have no risk management strategy
  2. We have a basic risk register that we review annually
  3. We have a fully formalized enterprise risk management process that we review and refine regularly
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


    There are no reviews yet.

    Be the first to review “Understanding ITIL Governance and Service Management”

    Your email address will not be published. Required fields are marked *