Understanding Telecom Service Level Agreements and their Impact on Infrastructure Delivery Quality



Investigate how telecom service level agreements affect infrastructure delivery quality and measure the impact of quality improvements.

SKU: 0597f374-79af-422a-864f-a0e7a5d4f36b Category: Tags: , , , ,
Available in: English, Dutch, French, German, Spanish
  • The financial director who needs to evaluate the cost-effectiveness of telecom service level agreements.
  • The operations manager who is interested in helping their team comply with SLAs.
  • The IT department that needs to convince management about the importance of developing high-quality telecom service level agreements.
  • The quality assurance manager looking to ensure the team is adhering to SLAs.
  • The legal representative who needs guidance on creating relevant SLAs.
SLA Compliance
Analyzing compliance within telecom SLAs

Delivery Quality
Assessing the quality of delivery services

Infrastructure Impact
Understanding the effect of SLAs on infrastructure

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What measures have you taken to align technical specifications?
  1. We do not have an established process for this.
  2. We implemented standards that define specifications.
  3. We regularly review technical specifications and make adjustments.

Q. How do you measure performance metrics?
  1. We do not currently measure them.
  2. We collect raw data and report basic statistics.
  3. We conduct periodic SLAs and review KPIs.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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