Unlocking Customer Relations and Retention



This questionnaire will explore how to improve customer relations, satisfaction, retention and service delivery through strategic training.

SKU: 4001ebc7-7d74-46b0-9c64-5cd445b0f552 Category: Tags: , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The Operations Manager who is keen on exploring innovative ways to develop long-lasting customer relationships.
  • The HR Department hoping to create better customer service policies as well as employee training programs.
  • The Communications Team looking to create a positive customer experience and brand message.
  • The Sales Representative aiming to understanding customer needs and increasing customer loyalty.
  • The Quality Control Department in need of assessing customer satisfaction levels and service standards.
Analyzing current resources

Customer Relations
Evaluating quality engagement

Service Delivery
Optimizing performance standards

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How have you deployed advanced production infrastructures?
  1. We have not done anything yet.
  2. We have deployed basic production infrastructures.
  3. We have implemented integrated and automated production infrastructures.

Q. What strategies have you implemented to ensure an engaging experience?
  1. We have not yet implemented any strategies.
  2. We have a basic system for engagement tracking and customer feedback.
  3. We have a fully formalized system for engagement tracking with CX measures and NPS surveys regularly.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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