Unlocking Service Level Agreements

Original price was: € 199,00.Current price is: € 0,00.

WHAT IS IT ABOUT?

How can corporate entities ensure effective technology usage, contract negotiations, and favorable terms? Investigate the answers with this questionnaire.

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Theme:
Available in: English, Dutch, French, German, Spanish
  • The Chief Technology Officer who needs a clear understanding of SLA performance criteria.
  • The legal team that must explain complex technical conditions to customers.
  • Quality assurance professionals preparing for efficient contract negotiations.
  • The IT department that must convince their managers about the benefits of efficient usage.
  • The Operations Manager who is interested in helping their team understand the implications of SLA terms.
SLAs and Performance
Assessing the effect of SLAs on performance

Contract Negotiations
Strategies for successful contract negotiations

Terms and Explanations
Evaluating clarity and understanding of SLAs stipulations

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What metrics are used to measure success?
  1. No specific metrics are used.
  2. We track key performance indicators (KPIs), such as customer satisfaction and uptime.
  3. We use advanced analytics software to compare benchmark data based on product metrics and SLA outcomes.

Q. What steps have you taken to identify relevant stakeholders?
  1. No steps have been taken.
  2. We have gathered basic information about stakeholders.
  3. We have collected data using RLIs and CRMs.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
rsmusrsm_the_real_economy_aug17_final.pdf
lek1912_Sports_Survey_Part_1a.pdf
oliverwymanSmart_Utilities_Should_Discover_Smart_Homes.pdf
pearlmeyeroilfield-services-industry-survey-responses-changing-market-conditions.pdf
gartnergartner-digital-iq-index-luxury-us-europe-2019-excerpt.pdf
lekVolume_XI_Issue_16.pdf
oliverwymanBetter Benefit Stack.pdf
oliverwymanPerspective_Driving_the_Future_2013_July.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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