Unlocking the Power of Service Level Agreements



The power of service level agreements is quickly becoming an important part of the corporate world. But how can organizations leverage the potential of SLAs? This questionnaire helps elucidate the benefits of SLAs, the technologies used to monitor their success, and strategies for automation.

SKU: 6850e750-6526-4764-b103-67bf180c52de Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • CIOs who are looking to support a cloud environment with SLAs.
  • IT directors who need to create secure networks for applications.
  • Network engineers who want to ensure optimal performance levels at all endpoints.
  • Business managers who need to convince stakeholders of the value of SLAs.
  • Security officers who are interested in helping their team with automation.
Service Level Agreements
Identifying the right SLA metrics to measure system performance

Ensuring network security and scalability

Keeping an eye on performance trends

Unlocking time saving opportunities

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How do you determine Agreement tiers?
  1. We don't differentiate between agreement tiers.
  2. We assign customers to different service levels based on usage data.
  3. We utilize a system to generate customized SLAs for each unique set of customer needs.

Q. What protocol architectures have you implemented?
  1. We haven't implement any protocol architectures.
  2. We have implemented some basic protocol architectures.
  3. We regularly use multi-layered protocol architectures with complex logging and authentication measures.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
oliverwymanRJ2014 03_Missing Links_Ipad.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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