Unlocking the Power of Service Level Agreements

Original price was: € 199,00.Current price is: € 0,00.

WHAT IS IT ABOUT?

This questionnaire will explore how service level agreements, technology, and service levels can be combined to ensure optimal uptime, response time, quality, and support for a company.

SKU: 6850e750-6526-4764-b103-67bf180c52de Category: Tags: , , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The CEO who wants the organization to remain competitive in tech innovation.
  • The CTO who is interested in maintaining secure IT systems.
  • The HR Manager who needs to reinforce compliance standards.
  • The Finance Manager who wants to maximize resources and infrastructure.
  • The Customer Support Manager who is looking for ways to improve customer experience.
Measuring SLAs
Assessing and monitoring performance

Leveraging Technology
Utilizing technology to optimize SLAs

Strategic Benefits
Optimizing value from SLA management

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. What is the current state of uptime monitoring?
  1. We do not track uptime.
  2. We have basic alerting systems in place.
  3. We are using advanced monitoring & reporting tools.

Q. What levels of security do you have in place?
  1. No security measures in place
  2. Basic password protection policies
  3. Robust, multi-layered security protocols
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
NAMETITLE PAPER
kpmgcio-survey-2019-oil-gas.pdf
infosysnext-gen-integration-api-economy.pdf
infosysdata-driven-decisions.pdf
pwcpwc-user-interfaces-pre-and-post-assessment.pdf
mercergl-2020-breakout-accessing-lliquid-assets-in-dc.pdf
fticonsultingafrica-booms-and-multinationals-take-notice.pdf
pwcpwc-gfy-19-q3-government-contracts-compliance-review.pdf
dalbergDalberg-Walking-the-Talk-Report-2018-LR-vF.pdf
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.

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