Unlocking the Reverse Logistics Revolution



Learn how to revolutionize your business with the power of supply chain, returns processing, refurbishment, reselling and recycling.

SKU: 695f77e4-489b-4034-b3d2-10540e43b9fc Category: Tags: , , , , ,
Available in: English, Dutch, French, German, Spanish
  • The finance department that wants to improve customer satisfaction through reverse logistics.
  • The sustainability manager who is interested in finding ways to reduce waste and increase reuse.
  • The technology director who wants corporate partners to benefit from the latest trends in reverse logistics.
  • The operations team looking for ways to streamline processes associated with returns handling.
  • The marketing manager wanting to explore customer engagement opportunities through reselling and recycling.
Supply Chain
Analyzing current operations

Reverse Logistics
Leveraging returns to success

Reducing costs sustainably

Reselling Recycling
Expanding circles of influence

As you can see, you're not asking your respondents for opinions, satisfaction or agreement. Our scientific research has shown that these are very bad fuel for algorithms. Instead, we ask for verifiable facts or -behaviour. For further reading, you can download our AMAIZE magazine dedicated to this topic or discover the scientific papers in the Resources section.

After you have downloaded this questionnaire, you can - in your Toolbox - edit, add/delete, and translate questions & answers to your liking. Clicking the "Help me PRAIORITIZE" buttons in the Toolbox activates our A.I. to help you finish your masterpiece..

Q. How do you optimize resources in supply chain?
  1. We have no formalized strategies
  2. We have some strategies but they are not regularly monitored
  3. We have a highly formalized strategy that is regularly monitored

Q. What approach do you use to measure customer satisfaction?
  1. No customer satisfaction is measured.
  2. We measure customer satisfaction using basic surveys and collect feedback.
  3. We have a well-defined structured method that integrates process control and feedback analysis.
The artificial intelligence creating the questionnaires for the store has been inspired by over 11.000 whitepapers from more than 100 noted consultancy firms. Algorithms selected the 20% best papers and grouped papers from different consultancy firms into specific questionnaires. Why settle for less? Here is a summary how we did it.

If you feel you need outside support after conducting your assessment, we recommend the firms that have written the below mentioned whitepapers. Not having a paper selected does NOT mean that a firm does not give good advice.
You will download so much more than a set of questions and answers. This questionnaire contains everything for the full consultancy experience:
  • Respondent profiles for a helicopter view of your audience.
  • A maturity model with which algorithms calculate a six times smarter improvement target (compared to when you leave that to a human).
  • Improvement suggestions (per question) how to move from one answer to another
  • Suggested follow-on projects. After all, moving your organization from A to B might require more than just doing an assessment.
This English questionnaire is also available in Dutch, French, German, and Spanish.


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